Terms and Conditions

Algemene Voorwaarden – ADT TAXI SERVICES - Terms and Conditions (2026)




1. Definitions


• Service Provider: ADT TAXI SERVICES, registered with the Dutch Chamber of Commerce under number 77076397.

• Customer: Any natural person or legal entity using the services of ADT TAXI SERVICES.

• Services: All transportation and chauffeur services offered by ADT TAXI SERVICES, including taxi services and hourly reservations.




2. Applicability


These general terms and conditions apply to all quotations, reservations, rides, agreements, and other legal relationships between ADT TAXI SERVICES and the customer. Deviations are only valid if agreed upon in writing.


  1. ADT operates as an online platform facilitating reservations and mediation between customers on the one hand and independent drivers and/or partner companies on the other hand.
  2. When a reservation is made through ADT, the agreement for the actual transport service is concluded directly between the customer and the relevant driver or partner company.
  3. In such cases, ADT is not a party to the passenger transport agreement and accepts no liability for damages, delays, accidents, deficiencies, or other consequences arising from the execution of the ride by third parties.
  4. ADT remains solely responsible for the proper functioning of the platform, the reservation system, and, where applicable, the processing of payments.
  5. Complaints relating to the execution of the ride by third parties must be addressed directly to the relevant driver or partner company. ADT may mediate but is not obliged to provide compensation.




3. Intellectual Property


• All intellectual property rights relating to the website, texts, photographs, and other materials belong to ADT TAXI SERVICES.


• Without prior written consent, it is not permitted to copy, distribute, use, or misuse materials belonging to ADT TAXI SERVICES.




4. Reservations and Prices


• All prices displayed online are prepared as carefully as possible. Obvious errors (such as typographical or programming errors) do not entitle the customer to performance of the agreement.


• Online rates may be adjusted at any time without prior notice.


• For online reservations, the rates displayed on the website apply. For telephone bookings, meter rates or pre-agreed fixed rates apply.


• ADT TAXI SERVICES applies a minimum fare of €37.50 for passenger cars and €78 for minivans for telephone and app bookings, regardless of the metered fare.




5. Payment


• Payment must be made in advance or immediately after completion of the ride, via the available payment methods.


• Service fees may be charged for credit card payments.


• If a customer initiates a chargeback (credit card reversal), ADT TAXI SERVICES reserves the right to recover the full ride price plus administrative and collection costs.


• To protect the privacy of business clients, ADT TAXI SERVICES is not obliged to provide GPS data or other sensitive information to third parties.




6. Cancellation by the Customer


• In case of cancellation within 48 hours before the start of the ride or service, no refund will be issued.


• In case of cancellation more than 48 hours before the start, the ride price will be refunded minus 3% transaction costs.


• Refunds will only be made via the same payment method used for the reservation. ADT TAXI SERVICES is not liable for additional costs or delays caused by banks or credit card companies.




7. Cancellation by ADT TAXI SERVICES


• ADT TAXI SERVICES reserves the right to cancel reservations in case of unforeseen circumstances, force majeure, or insufficient availability of vehicles/drivers.


• In such cases, the paid ride price will be fully refunded. The customer is not entitled to additional compensation.




8.1 No-shows, Waiting Time and Complaints


• If a driver does not appear or the agreed service is, in the customer’s opinion, not properly executed, the customer must notify ADT TAXI SERVICES in writing by email within twelve (12) hours after the scheduled start time of the ride. The notification must include sufficient proof of contact attempts and supporting documentation (such as photos or messages). Failure to report in time or provide sufficient evidence results in forfeiture of any right to refund or compensation.


• Complaints submitted later will not be processed and do not entitle the customer to a refund.




8.2 Execution of the Service and Proof for Chauffeur & TAXI Services


  1. The agreed duration of a reservation applies to the total period during which the driver is available to the customer, regardless of whether the customer fully utilizes the booked time. Non-use does not entitle the customer to a refund or discount.
  2. The service is deemed properly performed if the driver was present in accordance with the reservation and available during the booked period.
  3. Complaints must be submitted in writing by email within twelve (12) hours after the scheduled end of the ride, including evidence.
  4. Failure to submit a timely complaint with evidence results in the service being irrevocably deemed correctly performed.
  5. In case of a chargeback, the customer remains fully liable for the agreed ride price plus all additional costs incurred by ADT TAXI SERVICES (administrative, legal, and collection costs).
  6. Only written communication via email or WhatsApp is considered valid proof regarding execution of reservations and agreements.
  7. Telephone agreements or verbal commitments without written confirmation are not binding and cannot serve as grounds for claims or disputes.
  8. If ADT TAXI SERVICES has performed the agreed service in accordance with the reservation, no refund will be granted, regardless of the customer’s dissatisfaction or partial use of the service.
  9. If the customer arrives later than the agreed start time, the reserved time does not shift accordingly. Late arrival does not entitle the customer to a refund or extension.
  10. If the customer uses fewer hours or kilometers than originally booked, the full agreed price remains due.




8.3 City Rides and Airport Transfers



1. City Rides


• 10 minutes of waiting time is included from the scheduled pick-up time.


• If waiting time exceeds 10 minutes, waiting time will be charged from the originally scheduled pick-up time at the applicable rate.


• If the customer is not present within 25 minutes and no additional arrangements have been made, this is considered a no-show. 100% of the ride price will be charged.


• If availability allows, the driver may wait longer. Additional waiting time will be charged immediately and must be paid by the customer.



2. Airport Transfers


• 60 minutes of waiting time is included from the official flight landing time.


• Waiting time exceeding 60 minutes will be charged from landing time at the applicable waiting rate.


• If the customer does not appear within 90 minutes after landing and no additional arrangements have been made, this is considered a no-show. 100% of the ride price will be charged.


• If availability allows, the driver may wait longer. Additional waiting time will be charged immediately and must be paid by the customer.


• Waiting time caused by the customer will be charged at vehicles specific hourly rate.




9.1 Additional Costs


  1. Only hand luggage and regular suitcases that fit easily in the vehicle’s luggage compartment are permitted. Large goods (such as bicycles, furniture, or other bulky/dangerous items) are not allowed unless agreed in writing in advance.
  2. If transport becomes impossible due to such goods, ADT TAXI SERVICES may refuse the ride without refund. Additional costs or damages may be charged to the customer.
  3. All additional costs during the ride (including tolls, parking, ferries, and other charges) are fully at the customer’s expense unless agreed otherwise in writing.
  4. Incorrect or incomplete information (such as wrong address, incorrect flight number, or incorrect arrival/departure time) may result in additional costs being charged to the customer.
  5. If the customer causes damage, contamination, or destruction to the vehicle, ADT TAXI SERVICES may charge a standard cleaning and damage fee of €350, payable immediately, without prejudice to the right to claim additional compensation.




9.2 Hourly Bookings and Minimum Purchase


  1. A minimum booking duration applies to hourly chauffeur services and private tours as agreed in advance.
  2. Hours are calculated from the agreed start time, regardless of actual boarding time.
  3. Unused hours are non-refundable.
  4. Hourly bookings include a restriction of 20 kilometers per booked hour; additional kilometers will be charged separately by the vehicle specific distance.
  5. For hourly bookings, total booked hours start and end in Amsterdam.
  6. Any additional hours or distance will be charged and must be paid before the passenger exits the vehicle.




9.3 Lost and Found


  1. ADT TAXI SERVICES is not liable for loss, damage, or forgotten belongings in vehicles.
  2. Found items are stored for a maximum of 30 days.
  3. Costs for collection or shipping of found items are entirely at the customer’s expense.




9.4 Exclusivity and Prohibition of Direct Bookings


  1. Customers are not permitted to directly or indirectly approach or book drivers working through ADT TAXI SERVICES outside of ADT.
  2. Violation results in an immediately payable penalty of €1,500 per violation, without prejudice to ADT’s right to claim full damages if actual damages exceed this amount.




9.5 Transfer of Rides


  1. ADT TAXI SERVICES reserves the right to have a reservation performed by another driver, vehicle, or affiliated taxi company if necessary.
  2. The customer is not entitled to a refund or compensation provided an equivalent service is delivered.




9.6 Conduct in the Vehicle


  1. Customers and passengers must behave properly and respectfully.
  2. Smoking, consuming alcohol or drugs, aggressive behavior, or damaging/contaminating the vehicle is prohibited.
  3. In case of misconduct, the driver may terminate the ride immediately without refund. Any damages or additional costs will be charged to the customer.




9.7 Right to Refuse Customers


  1. ADT TAXI SERVICES and its drivers reserve the right to refuse customers or cancel rides if transport is deemed unsafe or impracticable (e.g., intoxication, aggression, nuisance, exceeding passenger or luggage limits).
  2. In such cases, no refund will be granted.




9.8 Business Accounts and Payments


  1. Private customers must pay in advance.
  2. Business customers with contracted accounts have a 14-day payment term unless agreed otherwise in writing.
  3. In case of late payment, statutory commercial interest and extrajudicial collection costs may be charged.




10. Liability


• ADT TAXI SERVICES is not liable for direct or indirect damages unless caused by intent or gross negligence.


• ADT TAXI SERVICES is not liable for delays caused by traffic, road closures, weather conditions, or other factors beyond its control.


• The customer is responsible for planning rides in time and providing accurate information.




11. Force Majeure


In case of force majeure (including but not limited to driver illness, breakdowns, extreme weather, strikes, or other events beyond ADT’s control), ADT TAXI SERVICES is not obliged to perform the agreement and is not liable for damages.




12. Amendments


ADT TAXI SERVICES reserves the right to amend these terms and conditions. The latest version is always available on the website.




13. Governing Law


These terms and all agreements between ADT TAXI SERVICES and the customer are governed by Dutch law. Disputes shall be submitted to the competent court in the district where ADT TAXI SERVICES is established.




14. Privacy and Data Protection


  1. ADT TAXI SERVICES processes personal data solely for the execution of agreed services and in accordance with applicable privacy laws.
  2. Personal data will not be shared with third parties unless legally required.
  3. For privacy protection of business clients, ADT TAXI SERVICES is not obliged to provide GPS data or other sensitive information to third parties, including credit card companies.


Terms and Conditions

Terms and Conditions


Privacy statement

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Term

Although ADT TAXI SERVICES does its utmost to provide the services offered and the documents contained therein according to the highest standards of care, it does not accept any liability for any incorrect functioning of the service, and for errors and incompleteness in the accessible documents. Availability of specific resources may depend on individual arrangements between the drivers and the exchange.


ADT TAXI SERVICES respects your privacy and ensures that you can entrust your personal data to ADT TAXI SERVICES. During your contacts with ADT TAXI SERVICES, certain data is collected and processed from you. Since you can be identified as a person on the basis of this data, this data is 'personal data'. All information about which personal data ADT TAXI SERVICES processes and how ADT TAXI SERVICES handles this correctly can be found below.

  1. Personal data held by ADT TAXI SERVICES Processing of personal data by ADT TAXI SERVICES Sharing of personal data by ADT TAXI SERVICES Your rights ADT TAXI SERVICES security policy Contact details


1. In this Privacy statement

This Privacy statement applies to all personal data that ADT TAXI SERVICES collects and processes from you. By using the (mobile) website, apps and other products and services of ADT TAXI SERVICES, you agree that this Privacy statement applies to the personal data processed by ADT TAXI SERVICES. ADT TAXI SERVICES reserves the right to change this Privacy statement at any time. The applicable version can always be found on the website of ADT TAXI SERVICES.


2. Personal data in the possession of ADT TAXI SERVICES

The following data can be collected and processed by Legal Intelligence in various ways. Information that you provide directly to ADT TAXI SERVICES:

  • Identification and contact information: name, first name, address and place of residence, e-mail address, company name, p-number, date of birth telephone or mobile number; Financial information: bank account number, BIC code, name of the account holder, etc.; Login data related to a user account : (user) name, e-mail address, password, security question and answer, connection times, etc.; Information regarding the products and / or services you wish to order, favorite products or services, interests, preferences that you communicate via our ( mobile) websites, apps, web shops, etc.; Complaints or feedback regarding your experience with ADT TAXI SERVICES comments, suggestions, testimonials and any other feedback; Other data exchanged, communicated and shared by you through the ADT TAXI SERVICES products, (mobile) websites, apps, web shops and the like.

Data that you provide by using the (mobile) websites, apps and web shops When you use the (mobile) websites or apps of ADT TAXI SERVICES, the following information may be processed: pages visited, websites and searches through of cookies). Information that you enter yourself on the websites or in the apps and other information to which you have granted ADT TAXI SERVICES access (such as location information). ADT TAXI SERVICES may also collect and process data from other sources, such as purchasing or renting data collected by specialized suppliers, partners of ADT TAXI SERVICES, public sources, social media, etc. On the use of social media channels, the rules and preferences of these providers will apply to both you and ADT TAXI SERVICES. ADT TAXI SERVICES websites may contain links to other websites. These websites may not be operated by ADT TAXI SERVICES and may have their own privacy statement or policy. ADT TAXI SERVICES strongly advises you to read them and cannot take any responsibility for these third party websites. You are not obliged to provide your data to ADT TAXI SERVICES or to agree to the processing. Nevertheless, in certain cases it will be necessary to communicate personal data to LADT TAXI SERVICES (such as name, address, e-mail address), so that a correct service can be provided and the applicable legislation can be complied with.


3. Processing of personal data by ADT TAXI SERVICES

The collected personal data is used for the purposes for which you provided this information. In addition, they are used only for statutory or other legitimate purposes. For example, if you fill in the contact form on our website, we will primarily use the information you provide to answer your request about our services. In addition, we can use this information to improve the quality of our customer service.

One of the most important principles when talking about the processing of your personal information is the legal basis for the processing. We rely on the following legal grounds:

  • the processing is necessary for the performance of an agreement or to take steps prior to entering into an agreement; the processing is necessary for the pursuit of our legitimate interests, for example to improve the quality of our products and services; the processing is necessary for compliance with a legal obligation to which we are subject or which is otherwise legal under applicable data protection law; and with your express agreement.

Personal data is processed by ADT TAXI SERVICES for the following purposes:

  • the conclusion and implementation of an agreement with you. making it possible to exchange, create and delete certain information and / or to contact other users on (mobile) websites, apps, web shops, etc .; Helpdesk services; the continuous improvement, maintenance and optimization of our products, services, (mobile) websites, apps and their security, as well as the optimization of general, commercial and marketing strategies of ADT TAXI SERVICES. products and / or services to be delivered and the accompanying support services, usage information, service messages or other related (electronic) messages; compliance with the regulations applicable to ADT TAXI SERVICES in the broadest sense; other specific purposes where separate consent may be asked for.


4. Sharing of personal data by ADT TAXI SERVICES

ADT TAXI SERVICES can exchange the personal data that are processed with parent, sister and subsidiary companies within its own group. Furthermore, personal data can be shared by ADT TAXI SERVICES with partners, suppliers or other parties, if the processing by these third parties is necessary for the creation, implementation, use, purchase, access or handling with regard to products, services, (mobile) websites, apps, web shops, etc. The necessary agreements have been concluded with these partners, suppliers or other parties that limit the use and processing of your personal data and that guarantee adequate protection of your personal data. When transferring personal data from the European Economic Area to countries where privacy legislation does not provide the same level of protection as that in your country of residence, we take measures to provide an adequate level of protection. In other words, the rights and protection with regard to your data are maintained. For example, we use approved contractual clauses, multilateral data transfer agreements, intra-group agreements and other measures designed to ensure that recipients protect your personal data. For more information about our data transfer procedures, please contact our Data Protection Officer. Your personal data will only be released in accordance with this Privacy statement and / or if this is required by law and / or pursuant to a court decision. ADT TAXI SERVICES will make reasonable efforts to inform you in advance of this, unless this is subject to legal restrictions. Our partners, suppliers or other parties can only use your personal data to send you offers, newsletters and other commercial information if you have given separate permission for this. If you no longer wish to receive this, you can always contact these third parties to stop this use of the personal data. Finally, personal data can always be anonymized and shared with third parties. In this case, you will never be able to be identified on the basis of this anonymous data.


5. Your rights

You have the right to inspect and correct the personal data that ADT TAXI SERVICES processes about you. You also have the right to delete your personal data, limit the operation of your personal data and the portability of your personal data, insofar as the applicable regulations provide for this. You can at any time withdraw your consent for certain processing operations and object to the processing of your personal data for serious and legitimate reasons. You also have the right to object to the use of your personal data for direct marketing, to the transfer of your personal data to third parties (when this transfer is not necessary for the ADT TAXI SERVICES service) and to the drawing up of your profile. For this you can contact ADT TAXI SERVICES. You also have the right to file a complaint with the supervisory authority: Dutch Data Protection Authority, Bezuidenhoutseweg 30, 2594 AV The Hague, Tel: 0900 - 2001 201


6. ADT TAXI SERVICES Security Policy

Security of the data To protect your personal data in the best possible way, ADT TAXI SERVICES takes all reasonable measures and applies best practices to prevent loss, misuse, disclosure, unauthorized access or alteration of this personal data. Both on a technical and organizational level, the necessary measures are taken to provide an adequate level of security. Payment details are always protected in accordance with the standard encryption that is customary to protect sensitive financial information. Retention of data ADT TAXI SERVICES will not keep your data longer than necessary for the processing thereof, taking into account the contractual and legal obligations of ADT TAXI SERVICES with regard to this data and the mission of ADT TAXI SERVICES to correctly request from respond to customers, improve the qualities of the products and services and comply with its own legal obligations.

7. Contact information

If you have any questions about the processing of personal data or about this privacy statement, please contact us